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[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION > javascript7

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[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES…

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작성일 20-04-06 04:54

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Download : [경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION.ppt





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BEYOND MEASURING SERVICE QUALITY : LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION
ABSTRACT
ARL 도서관들의 도서관 서비스 질 측정(測定) 이 초점 :

- 이용자 요구의 이해, 資料의 수집과 분석에 있어서 빠르고 명확한 방법의 습득, 향상된 프로세스, 성공적 未來(미래)를 위한 내재적 능력의 개발

ARL 도서관 간의 거시적인 데이터 공유 목적 :

- 모든 대학 도서관 改善(개선) 을 위한 벤치마킹 정보 제공

資料수집의 기준 :

- 쉽고, 의미 있고, 직원이 행할 수 있는…(drop)



[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION

[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION


Download : [경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION.ppt( 54 )






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[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION , [경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION경영경제레포트 , 경제경영 도서관경영 BEYOND MEASURING SERVICE QUALITY LEARNING FROM THE VOICES OF THE CUSTOMERS THE STAFF THE PROCESSES AND ORGANIZATION

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레포트/경영경제



다.
REPORT 74(sv75)


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