아시아나
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작성일 19-05-24 10:41본문
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순서
아시아나
레포트/기타
_SLIDE_1_
Asiana
Airlines
_SLIDE_2_
Index
1.7P
2.Gap Analysis
4.Servqual
5.Fairness Case
6.Service Innovation
7.Demand
8.Pricing
9.Conclusion
3.Customer Behavior
_SLIDE_3_
and
1.7P
Chapter 1
_SLIDE_4_
and
7P
_SLIDE_5_
and
7P
PRODUCT
Reservation service
In-Flight service
Airport service
_SLIDE_6_
and
7P
The 24 hours service
PLACE
_SLIDE_7_
and
7P
PRICE
Price competitiveness Flexible price
_SLIDE_8_
and
7P
PEOPLE
The Asiana airline won the prize in the ‘best on board service and flight attendants’ field continually of the past 4 years and they encourage passengers and staffs to communicate each other.
_SLIDE_9_
and
7P
Airport lounge
The convenience facilities for disabled person
Uniform
PHYSICAL EVIDENCE
_SLIDE_10_
and
2.Gap
Analysis
Chapter 2
_SLIDE_11_
and
Gap …(To be continued )
아시아나 , 아시아나기타레포트 , 아시아나
설명
아시아나,기타,레포트
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아시아나
다.